1. Free Cancellation Window

We offer 100% free cancellation up to 48 hours prior to your scheduled local check-in time (2:00 PM IST). If you cancel within this window, any advance deposit paid will be fully refunded without any deduction.

2. Late Cancellations & No-Shows

Cancellations made less than 48 hours before check-in, or failure to arrive on the scheduled check-in date (No-Show), will incur a retention charge:

• Equivalent to the first night's room tariff for standard bookings.
• For peak season or festive package bookings, special retention policies may apply as specified at the time of reservation.

3. Refund Processing & Timelines

Once a cancellation request is successfully verified and processed by our front office team:

• Refunds are initiated back to the original mode of payment (Credit Card, Debit Card, UPI, or Net Banking).
• The amount typically reflects in your account within 5 to 7 business days, depending on your banking institution.

4. Modifications & Unforeseen Circumstances

Date Changes: You can modify your travel dates free of charge up to 48 hours before arrival, subject to room availability and seasonal rate differences.

Force Majeure: In cases of extreme weather events, road closures in the Himachal region, or government restrictions, Cloud Door management reserves the right to offer flexible rescheduling options in lieu of strict cancellation fees.